Operating a business can be demanding on your time. Hiring a receptionist to answer all incoming calls can be cost prohibitive too. Well, you do not have to be in a Catch-22 situation. Instead, contact a third party noted for providing a host of live answering services. Well, you will have the need outsourced thus freeing up enough space within your office as well. Besides, you get to answer all incoming calls without being involved personally either. This certainly puts you in the winning seat allowing you to remain profitable without spending exorbitantly.
Types of live answering services
It is important to inquire about the various types of services that you may expect from a third party. Sure, there are bound to be diverse options allowing you to pick and choose from them. A majority of service providers are willing to assist with the following:-
- Scheduling Appointment
- Call patching
- Call forwarding and routing
- Customer service
- Making Outbound calls
- Processing orders and payments
- Sending SMS messages
- Receiving text and email messages
As mentioned earlier, using receptionist services in the form of a virtual receptionist is the most popular service that is always in demand. You are sure to benefit from it regardless of your company size, the industry it operates in, or your specific purpose. You do not have to use such services for years at a stretch either. On the contrary, most start-up entities prefer to use a virtual receptionist temporarily until they shift into a physical office and employ the necessary staff members. You are also welcome to use the receptionist services when you want to shift to a new office or while expanding your business.
Some of the other services that you may find invaluable include:-
- Dispatching– There will be no calls missed when you have a trained and experienced agent receiving the calls on your behalf. Both the existing customers and the prospective ones are happy to speak with a live agent who is knowledgeable and well-informed about your company. You do not have to be concerned about important calks going unanswered or mishandled either. The third-party agents will make sure to reply to every call and maintain records. What’s more, they are sure to work for 24 hours on all days of the week. A customer who calls on weekends or National holidays is not disappointed either.
- Scheduling– While the professional agent will answer calls on your behalf, you have to discuss important matters with specific callers too. Well, you do not have to return every call. Instead, feel free to call the customers, prospects, and partners that matter. This will enable you to discuss all vital matters regarding your business. However, you do not have to do it immediately. The agent will be able to schedule appointments according to your convenience. The receptionist doubles up as your secretary as a result.
You may find the answers provided by automation like chatbots to be cheaper but live answering services lend that personal touch that the customers are sure to be appreciative about.